In this article, I answer the most common questions relating to glass replacement services in your home.
What is the Most Feasible Lead Time?
The most common questions about glass replacement services in your home are usually based around lead times. When people break windows, they think it is of the utmost importance, and it is really urgent that they need to get that window replaced as soon as possible.
Now, as with a lot of glass products, we have stock glass in our factory, and we can cut fresh glass on the side of the truck and then replace the damaged one almost immediately.
But, when it comes to toughened safety glass or those odd items that we do not stock, we would need to order it. Sometimes, we have lead times of seven to ten days.
It is always quicker, so long as it is possible, that you can bring that frame into our workshop. If it is standard glass, we can repair the panel straight away.
What Kind of Information is Needed to Ensure Smooth Service?
One more important thing to take note of is that a lot of people come to us, requesting our services, without having the correct information, to begin with. This limited information makes it very difficult to quote your job. If you are reaching out to a glass replacement service, please ensure you include some helpful photos and some accurate measurements of the window or door that you need to be repaired. This helps us to have more of an idea of the work, and quote you quickly and efficiently, saving you time and money.
How Important is Clear Communication Between You and Your Glazier?
Over the years, we have done a fair amount of research on what a homeowner expects when a glazier comes into their home. First and foremost, they want you to be on time. They need to arrive when they say they will, and also keep you informed. Clear communication is of absolute importance here.
What Should You Expect Your Glazier to Be Like?
The glazier should be well dressed; they must be clean and tidy, and also provide homeowners with great and impressive knowledge and advice so that the homeowners can ensure that they have got the best product that should be installed in their windows, to ensure maximum security and safety.
In a Nutshell
The process for organising a glass and glazing replacement in your home is very easy with Economy Glass if you have the right information at hand. You have multiple options; you can pick up the phone and call us, reach us via email, or on one of our web forums; or you can even jump on our website and chat to somebody directly using our web chat feature.
Please, make sure that before you contact us, you have clear photos of the window or door that needs to be repaired. Also, ensure to have very accurate measurements before reaching out to us. This is an important thing to do as it allows us give you as accurate a quote as possible, avoiding any discrepancies during the progression of the job.
For more information, you can download our free guide or get in touch with us.